A Modern Disaster Recovery Plan for the Hybrid Cloud

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No longer do traditional IT services fall solely under the purview of on-premises data centers. Workloads are increasingly being transferred to the cloud in order to meet changing business requirements and achieve greater agility and flexibility.

IDC predicts that more than 80 percent of IT organizations will commit to hybrid architectures this year, according to a recent Forbes report on business resiliency. The same report found that CIOs are being tasked with creating a disaster recovery plan that will serve their organization well in a hybrid cloud environment.

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What does a top CIO do to enable a digital business?

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CIOs nowadays need to partner with business leaders to quickly identify and integrate new platforms, and deliver business results and develop the skills to create a culture of consistent innovation.

How should they do to modernize IT delivery and infrastructure to enable digital business? They need to optimize IT investment and deliver more business value for every dollar spent. At the same time, the business demands they extend the technology core to be digital-ecosystem ready, e.g. to encompass unstructured data into BI/Analytics.

2 key things they need to start with:

  • Provide open data access across new and traditional systems: build the data foundation for digital business
  • Optimize a hybrid cloud infrastructure: with a secure, hybrid infrastructure, integrated across multi-vendor clouds and on-premises apps and systems.

Matthew Glitzer, Director, Global Technology Services, IBM Greater China Group shared his insights at an exclusive CIO seminar in Hong Kong last Friday. Check out his slides at http://buff.ly/2tboyZT.

Billions of Threats, Milliseconds to Respond: Automating Resiliency

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Time is not on our side. To succeed against threats, organizations need automation and cognitive technologies combined with strategy, process and testing. Effective resiliency requires investment, leadership and a culture where people imprint an always-on attitude onto their professional DNA.

For decades, business continuity was viewed as a way to prevent disasters when hardware and software failed. This process focused primarily on preparing for human error, poor change management and natural disasters like hurricanes, floods and fires. But now, more than any other time in history, cyberattacks are flooding the front lines in the resiliency battle. Cyberattacks aren’t just another threat — they’re the mother of all threats.

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AI Chatbots: A Must-Have for Customer Service

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When they first emerged chatbots were simple – mostly just web browser pop-ups that could only send straightforward messages like “Hi, how are you?”  Now with the integration of latest technologies they can be a key customer service element in web based customer interactions.

Hang Seng Bank announced in April 2017 their plan to launch the “Virtual Assistant” service by the end of 2017. The chatbot prototype, powered by IBM Watson, is offered on the website and mobile channels for internal testing currently.

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Hang Seng Bank announces their plan to use chatbots for customer service. From left to right: Barry Chan,  Partner and Banking, Financial Services and Insurance Industry Leader, IBM Global Business Services, Paul To, Assistant General Manager, Head of Digital Banking, Retail Banking and Wealth Management, Hang Seng Bank, Mimi Poon, Director, Banking and Financial Markets, IBM

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扶手電梯智能化 可望更安全

(文章於2017年5月29日在香港經濟日報刊登)

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早前本港數宗運輸系統及商場內發生的扶手電梯事故,相信讀者都仍歷歷在目。翻查運輸處的資料,2016年底中環至半山扶手電梯系統每日使用人次高達7.8萬,可見扶手電梯和行人輸送帶等,早已成為重要的運輸工具。今天當連巴士及小巴也有像流動程式及GPS等資訊科技「加持」,扶手電梯亦應到了升級時候。

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The innovator’s guide to the digital galaxy

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Far out in the uncharted backwaters of different industries sit what once were innocuous organizations — companies that stayed in their own spheres of influence and didn’t disrupt the flow of business as usual.

But now, they are capitalizing on existing and emerging technologies to expand their reach, open up new business models, and make products and services available in new industries — including yours.

You can’t see them yet, or call them by name, but you know they’re out there, eyeing your customers, employees and every unspent dollar, euro and yen in your marketplace. This trend is keeping CEOs and line-of-business leaders up at night. Worldwide, nearly 70 percent of C-suite members expect industry convergence to increase over the next few years.

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IBM Security: Perspective on the Global “WannaCry2” Cyberattacks Hitting Critical Infrastructure

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What is WannaCry2? A rapidly spreading cyberattack that was first detected in March and has impacted businesses in nearly 100 countries. Currently, the source of the attack is unknown. The WannaCry2 attacks have crippled critical infrastructure, including hospitals, telecommunications and distribution/supply chain services.

The scale of this attack was possible because of a vulnerability in the Microsoft Windows Operating System. Although it began like any routine phishing scheme – in which a user clicks on a bad link and malware takes over – WannaCry2’s exploitation of the Windows vulnerability enabled it to spread with great speed from one workstation to a network of users. As a result, it was an attack of one-to-many versus standard phishing attacks, which typically infect one user at a time. While the attack appears disabled now, we expect hackers to reanimate it rapidly, and organizations need to prepare fast.

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