人性攻心的 APT 威脅

(文章亦同時被 Unwire Pro引用)

電腦黑客入侵引發金融震蕩或核輻射洩漏的災難級事故,以往只是科幻小說題材,但現在有成為事實的風險。

《紐約時報》取得美國國土安全部與聯邦調查局的報告顯示,多國核電廠保安系統自今年五月起,遭到黑客持續攻擊,報告將事件列入「進階持續性威脅」(Advanced Persistent Threat,簡稱 APT),屬黃色警報級別。

上一代的黑客攻擊往往是執行中毒檔案後,伺服器被奪權,或硬碟遭到清洗;現在的APT 卻來自技術精良、精心策劃的攻擊團隊,攻擊手法更低調緩慢,潛伏期較長,步驟也更迂迴。即使銀行內部系統或核電廠工業控制系統,刻意與互聯網分隔,以往被認為黑客不能觸及,但在社交媒體日漸普及的今天,APT 已有可能滲透到這些關鍵系統。

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設計思維 想想「用家要甚麼」

(文章於2017年11月6日在香港經濟日報刊登)

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今年的特首施政報告談到創意產業,其中一個重點是「設計思維」(Design Thinking):港府將向創意智優計劃注資10億元,循設計思維培訓首長級人員、培育年輕人才,提升社會對創意及設計的認知。

設計思維就是站在使用者觀點,以其需求出發想問題。這是近年美國和日本企業趨勢,不限於建築和製造業,已擴展至金融、航運、醫療等範疇。

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Design Thinking: Digital reinvention through customer-centricity

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“Design Thinking” is one of the key highlights in this year’s Policy Address. Government will inject $1 billion into the CreateSmart Initiative to strengthen support for the development of the design and creative industries, especially the nurturing of young talent, and enhance the community’s awareness of creative thinking and design capability. It also announced a series of initiatives to apply Design Thinking to the design and delivery of public services.

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由高達走向AI 東瀛科技新風

(文章於2017年10月30日在香港經濟日報刊登)

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今年秋天有令本港一眾《機動戰士》迷興奮的消息。東京台場的一比一獨角獸高達啟動,粉絲可近距離接觸。有趣的是,由《機動戰士》這齣橫跨近三十載的動畫作品,到以下提及的一些民用科技發展,我們可一窺科技在日本人心目中的轉型過程:由二戰後崇拜「硬」金屬巨型機械人,漸漸移向「軟」的人工智能。 

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古迹結合科技 傳承文化瑰寶

(文章於2017年10月9日在香港經濟日報刊登)

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雲運算與古蹟名勝,是否風馬牛不相及?步進意大利的米蘭大教堂(Duomo Di Milano),第一印象是135座歌德式尖塔、逾3,500座聖人和動物雕像和大理石十字座堂的彩色花格玻璃窗。搭電梯或走上去,可登頂俯瞰整個米蘭,鴿子在大教堂廣場飛翔,遠眺見到阿爾卑斯山風光。

米蘭大教堂的建築工程歷時六百年,由大教堂的聖工社(Veneranda Fabbrica del Duomo di Milano)負責施工,揉合歷代建築風格,到1950年才告完成,規格和工藝超越了絕大部分的歐洲教堂。

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向科技徵稅 不如培訓新技能

(文章於2017年7月24日在香港經濟日報刊登)

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放眼現實,機械人與AI,並未到搶走人類飯碗的境況。但比爾蓋茨今年初,提出另類建議:職位流失還未出現,就先向科技徵稅。

徵收科技稅,負面影響是窒礙創新發展。想當年,若我們恐懼新事物,為保護打字機行業,向文書軟件收重稅;為保護黑房沖印技師,向數碼相機收稅;為保護電話機樓線路接駁員,向手機收稅等。今日這些改善大眾生活的科技,可能永不見天日。

今天,科技與產業的變化太急速,終身學習的就業態度很重要。對應的策略,應該是培訓僱員學習新技能,而非向機械人徵稅。

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The Next Generation of Infrastructure Services

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Danske Bank is testing the IBM Watson-based services platform that uses cognitive technologies to help IT service providers improve operations.

With rapidly changing business needs and accelerating business cycles, organizations need consistent and reliable service delivery across a “supply chain” of services from multiple vendors. There is no compromising choice for reliability. Both play an equally important role in a business’s success and they need the services they are using to continuously evolve.

For the IT services industry, it means a shift from system integration to services integration, and from a people-led and technology-assisted approach to one that is technology-led and people-assisted. In other words, most standard tasks and processes will be executed by increasingly autonomic systems that are data-driven, cognitive and automated.

This approach also means the evolution of automation and advanced analytics to cognitive delivery. Like many in the industry, we believe cognitive delivery is the next stage of the delivery lifecycle transformation.

Companies are already taking better advantage of the wealth of operational data and experience to gain insights that trigger automated actions for better business outcomes from IT or advise human experts to make better decisions.

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