AI Chatbots: A Must-Have for Customer Service

Everyday AI At Work Blog Series

When they first emerged chatbots were simple – mostly just web browser pop-ups that could only send straightforward messages like “Hi, how are you?”  Now with the integration of latest technologies they can be a key customer service element in web based customer interactions.

Hang Seng Bank announced in April 2017 their plan to launch the “Virtual Assistant” service by the end of 2017. The chatbot prototype, powered by IBM Watson, is offered on the website and mobile channels for internal testing currently.

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Hang Seng Bank announces their plan to use chatbots for customer service. From left to right: Barry Chan,  Partner and Banking, Financial Services and Insurance Industry Leader, IBM Global Business Services, Paul To, Assistant General Manager, Head of Digital Banking, Retail Banking and Wealth Management, Hang Seng Bank, Mimi Poon, Director, Banking and Financial Markets, IBM

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日航用 IBM Watson 虛擬助手為乘客提供携同嬰孩旅行相關資訊

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圖片來源:日航網站

【科技特搜】日本 JAL 最近推出了一款利用 IBM Watson 開發的手機程式,方便計劃前往夏威夷的乘客可向程式內的虛擬助手「Makana-chan」查詢有闗携同嬰孩旅行的資訊。

資訊來源:日航網站

她失明了,卻用科技讓數億盲人「重見」天日

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一位盲人女科學家,用科技創新的力量改寫數億盲人的命運,得以重新「看見」世界。

「Hi! Nick,你今天看上去很高興。」 IBM 研究員淺川智惠子 (Chieko Asakawa)「看著」同事的笑臉,第一次主動打起了招呼。

這項讓她「看見」Nick 的發明叫做 NavCog(認知助手)。你可能沒有想到,這項技術正是由智惠子,一位 14 歲開始失明的女性科學家所主導發明的。

失明後,科技為她開啓了另一扇門。

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認知運算技術 助NASA尋科研突破

(文章於2016年12月14日在香港經濟日報刊登)

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Hidden Figures © 2016 Twentieth Century Fox Film Corporation.

將於 2017 農曆新年上畫,被視為來屆奧斯卡熱門的 《NASA 無名英雌》 (Hidden Figures) 的真人真事電影,揭露了一大歷史秘密。

冷戰時代,美國和前蘇聯太空競賽處處落後,急欲迎頭趕上。三位天才級的黑人女數學家,洞察當時美國太空總署 (NASA) 新引進 IBM 電腦的驚人計算能力,成立「西區電腦部」(West Area Computers Unit),一個全部由黑人女數學家組成的電腦編程組織,準確計算太空船飛行軌跡,讓美國實現太空船繞地球飛行的夢想。

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Reshaping banks and financial institutions to compete and thrive in the digital age

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Everyday AI At Work Blog Series

A banking license is no longer a guarantee to print money.  After years of ultra-low interest rates, increasing demands from regulatory and compliance, and cost-cutting measures, yields are not returning meaningful results.

The ever present 24 hour banking scene, and the convenience of out of branch servicing, has led to the anonymous and unaccountable network services center model that has a tangibly negative impact on client satisfaction. This model has also increased the public awareness of service standards, and service impact, while not increasing yields or customer growth. Being the incumbent players in the world of financial commerce, the banking industry has long established processes and procedures that have enabled efficiencies and structure within the established industry. But new players are not burdened by this legacy and are embarking on disruptive technology that offers niche services targeted at high volume highly profitable services.

Small wonder then that customers are increasingly turning to services offered by financial technology companies to fulfill their commoditized service needs.

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認知運算系統 分析數據抗糖尿

(原文於2016年9月8日在香港經濟日報刊登)

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Photo source: World Health Day

糖尿病乃香港十大慢性病殺手之一,每十個港人就有一個病患者,全球患病人數現時更逾四億人。如何透過像人工智能等科技協助對抗糖尿病,是醫療界近年的熱門課題。

近期的發展是,美國糖尿病協會 (ADA) 在六月公佈,會將其儲存達 66 年的數據,包括糖尿病醫學文獻及臨床研究等資訊導入 IBM Watson 認知運算系統,讓它自行學習及理解。ADA 計劃日後將系統對外開放,讓它可人性化地應對護理和科研人員的查詢、協助貼身管理患者病情等。重要的是,Watson 可按病人的潛在風險,作出有理據和令人信服的治理建議。

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高IQ、超能力,李宇春身著的中國首件“認知禮服”到底有多不簡單?

在昨晚北京舉行的《VOGUE服飾與美容》十一週年慶典紅地毯上,中國流行文化代表李宇春身穿由 IBM Watson 協助創作的中國首套認知禮服亮相,引起了社交媒體上的關注與熱議,此篇報導轉自漂亮100.com。

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如果問你今年時尚圈最流行的單品是什麼?小白鞋、裸腿褲、百褶傘裙、迷你雙肩包、毛毛鞋、襪靴……也許多到讓你數不完,但如果要問起今年時尚圈最in的cp是什麼?也許答案只有一個:時尚與科技!

今年5月,被譽為“時尚奧斯卡”的Met Gala Ball掀起一陣時尚科技旋風,而昨夜剛剛落幕的《VOGUE服飾與美容》十一周年慶祝派對的主題——Fashion in motion,也無不強調著科技時代下時尚創造力的無限潛能。派對現場,李宇春身著高IQ(Intelligence Quotient)的“認知禮服”(AI禮服)亮相,成為晚宴主題最好的詮釋。

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