No longer do traditional IT services fall solely under the purview of on-premises data centers. Workloads are increasingly being transferred to the cloud in order to meet changing business requirements and achieve greater agility and flexibility.
IDC predicts that more than 80 percent of IT organizations will commit to hybrid architectures this year, according to a recent Forbes report on business resiliency. The same report found that CIOs are being tasked with creating a disaster recovery plan that will serve their organization well in a hybrid cloud environment.
CIOs nowadays need to partner with business leaders to quickly identify and integrate new platforms, and deliver business results and develop the skills to create a culture of consistent innovation.
How should they do to modernize IT delivery and infrastructure to enable digital business? They need to optimize IT investment and deliver more business value for every dollar spent. At the same time, the business demands they extend the technology core to be digital-ecosystem ready, e.g. to encompass unstructured data into BI/Analytics.
2 key things they need to start with:
- Provide open data access across new and traditional systems: build the data foundation for digital business
- Optimize a hybrid cloud infrastructure: with a secure, hybrid infrastructure, integrated across multi-vendor clouds and on-premises apps and systems.
Matthew Glitzer, Director, Global Technology Services, IBM Greater China Group shared his insights at an exclusive CIO seminar in Hong Kong last Friday. Check out his slides at http://buff.ly/2tboyZT.
Time is not on our side. To succeed against threats, organizations need automation and cognitive technologies combined with strategy, process and testing. Effective resiliency requires investment, leadership and a culture where people imprint an always-on attitude onto their professional DNA.
For decades, business continuity was viewed as a way to prevent disasters when hardware and software failed. This process focused primarily on preparing for human error, poor change management and natural disasters like hurricanes, floods and fires. But now, more than any other time in history, cyberattacks are flooding the front lines in the resiliency battle. Cyberattacks aren’t just another threat — they’re the mother of all threats.
Everyday AI At Work Blog Series
When they first emerged chatbots were simple – mostly just web browser pop-ups that could only send straightforward messages like “Hi, how are you?” Now with the integration of latest technologies they can be a key customer service element in web based customer interactions.
Hang Seng Bank announced in April 2017 their plan to launch the “Virtual Assistant” service by the end of 2017. The chatbot prototype, powered by IBM Watson, is offered on the website and mobile channels for internal testing currently.
Hang Seng Bank announces their plan to use chatbots for customer service. From left to right: Barry Chan, Partner and Banking, Financial Services and Insurance Industry Leader, IBM Global Business Services, Paul To, Assistant General Manager, Head of Digital Banking, Retail Banking and Wealth Management, Hang Seng Bank, Mimi Poon, Director, Banking and Financial Markets, IBM