The winds of technology change are driving the insurance industry

Security concept

In many ways the insurance industry has led a sheltered existence. Regulation and the need for scale have created entry barriers to the industry while the key role of intermediaries in customer relationships and customers’ inertia can also be seen as “protective” characteristics. The net result is that, aside from asset management, insurance companies have been slow in adopting new technology, especially of a customer-facing nature for fear of upsetting agent networks.

As these barriers weaken insurers are paying a lot more attention to new technologies. Today the industry is abuzz with technology jargon like AI, InsurTech and RPA, reflecting the significant momentum that technology-driven trends have developed.

Continue reading

設計思維 想想「用家要甚麼」

(文章於2017年11月6日在香港經濟日報刊登)

IMG_1248

今年的特首施政報告談到創意產業,其中一個重點是「設計思維」(Design Thinking):港府將向創意智優計劃注資10億元,循設計思維培訓首長級人員、培育年輕人才,提升社會對創意及設計的認知。

設計思維就是站在使用者觀點,以其需求出發想問題。這是近年美國和日本企業趨勢,不限於建築和製造業,已擴展至金融、航運、醫療等範疇。

Continue reading

Design Thinking: Digital reinvention through customer-centricity

IMG_1248

“Design Thinking” is one of the key highlights in this year’s Policy Address. Government will inject $1 billion into the CreateSmart Initiative to strengthen support for the development of the design and creative industries, especially the nurturing of young talent, and enhance the community’s awareness of creative thinking and design capability. It also announced a series of initiatives to apply Design Thinking to the design and delivery of public services.

Continue reading