The Next Generation of Infrastructure Services

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Danske Bank is testing the IBM Watson-based services platform that uses cognitive technologies to help IT service providers improve operations.

With rapidly changing business needs and accelerating business cycles, organizations need consistent and reliable service delivery across a “supply chain” of services from multiple vendors. There is no compromising choice for reliability. Both play an equally important role in a business’s success and they need the services they are using to continuously evolve.

For the IT services industry, it means a shift from system integration to services integration, and from a people-led and technology-assisted approach to one that is technology-led and people-assisted. In other words, most standard tasks and processes will be executed by increasingly autonomic systems that are data-driven, cognitive and automated.

This approach also means the evolution of automation and advanced analytics to cognitive delivery. Like many in the industry, we believe cognitive delivery is the next stage of the delivery lifecycle transformation.

Companies are already taking better advantage of the wealth of operational data and experience to gain insights that trigger automated actions for better business outcomes from IT or advise human experts to make better decisions.

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What does a top CIO do to enable a digital business?

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CIOs nowadays need to partner with business leaders to quickly identify and integrate new platforms, and deliver business results and develop the skills to create a culture of consistent innovation.

How should they do to modernize IT delivery and infrastructure to enable digital business? They need to optimize IT investment and deliver more business value for every dollar spent. At the same time, the business demands they extend the technology core to be digital-ecosystem ready, e.g. to encompass unstructured data into BI/Analytics.

2 key things they need to start with:

  • Provide open data access across new and traditional systems: build the data foundation for digital business
  • Optimize a hybrid cloud infrastructure: with a secure, hybrid infrastructure, integrated across multi-vendor clouds and on-premises apps and systems.

Matthew Glitzer, Director, Global Technology Services, IBM Greater China Group shared his insights at an exclusive CIO seminar in Hong Kong last Friday. Check out his slides at http://buff.ly/2tboyZT.

The innovator’s guide to the digital galaxy

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Far out in the uncharted backwaters of different industries sit what once were innocuous organizations — companies that stayed in their own spheres of influence and didn’t disrupt the flow of business as usual.

But now, they are capitalizing on existing and emerging technologies to expand their reach, open up new business models, and make products and services available in new industries — including yours.

You can’t see them yet, or call them by name, but you know they’re out there, eyeing your customers, employees and every unspent dollar, euro and yen in your marketplace. This trend is keeping CEOs and line-of-business leaders up at night. Worldwide, nearly 70 percent of C-suite members expect industry convergence to increase over the next few years.

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How leaders thrive in a hybrid world: From Automated to Autonomous

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The benefits of hybrid cloud have been clear to many organizations for some time.

In many ways, hybrid cloud has become the norm. IDC predicts that more than 80 percent of enterprise IT organizations will commit to hybrid cloud architectures by 2017.

Getting it right can lead to great payoffs. A new IBM Center for Applied Insights study, “Growing up Hybrid: Accelerating Digital Transformation,” reveals that among those that have embraced hybrid environments, leading organizations report greater competitive advantage and ROI.

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